Because we have to work in line with the Architects Act, there are some aspects of complaints that we are unable to deal with – though we will always try to give you helpful advice. For example, we can’t:

  1. Order your architect to put right something which has gone wrong or award compensation for poor service. Only the courts can award compensation.
  2. Become involved in disputes about a contract or fee levels, or decide whether your architect may have been negligent. These are legal issues and must be dealt with through the courts.
  3. Investigate complaints that are more than six years old, unless there are special circumstances
  4. Intervene in a planning dispute.
  5. Give you legal advice about your complaint, or ask a solicitor to act for you.